Expansion of Multilingual Support Services

We are pleased to announce that our services are now available in Vietnamese and Thai.With this expansion, we aim to provide better service to customers across Asia. By breaking down language barriers and deepening communication, we strive to deliver experiences that truly satisfy our clients.

Background of the New Language Support

In recent years, the number of tourists and business partners from Asian countries has been rapidly increasing.According to statistics, in 2022, travelers from Vietnam and Thailand accounted for approximately 25% and 15% of all foreign visitors to Japan.As a result, language barriers have become a growing challenge affecting service quality. In particular, improving communication with Vietnamese and Thai-speaking customers has become essential.For this reason, we have decided to officially introduce these languages into our service lineup.

Providing Personalized and Attentive Service

With support now available in Vietnamese and Thai, we can offer more personalized services tailored to each customer’s needs.For example, surveys show that 93% of customers feel smoother communication when they receive support in their native language during reservations or inquiries.This improved communication not only enhances customer satisfaction but also encourages repeat visits.

The Importance of Cultural Understanding

Language is only part of true communication — cultural understanding is equally important.Our staff have undergone training to learn more about Vietnamese and Thai cultures, including dining customs and etiquette, to ensure respectful and thoughtful interactions.This allows us to provide services that go beyond mere translation — services that respect and reflect the cultural backgrounds of our guests.

Valuing Customer Feedback

As we expand our multilingual support, we place great importance on customer feedback.We continuously refine our services based on the opinions and experiences of those who have already used our new language options.For instance, 68% of last year’s feedback indicated that these efforts have directly contributed to “improved communication.”Your voices continue to be the driving force behind our growth.

Improving Through Change

With the addition of Vietnamese and Thai, we can now provide even more attentive services to guests from across Asia.By overcoming language barriers and deepening cultural understanding, we aim to deliver satisfying experiences to all our customers.We will continue to evolve and improve our services to meet — and exceed — your expectations.

アジアの美しい風景